Privacy Policy

Master Bike Tenerife Tours is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and Spain's Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

Data Controller

Data Controller: LUIS CARLOS PELÁEZ CUELLAR
NIF: 49947600H
Trade Name: MASTER BIKE TENERIFE TOURS
Address: C/ Avenida Juan Carlos I 20, 2º bajo 6, 38612 El Médano, Granadilla De Abona, Santa Cruz De Tenerife, Spain
Email: masterbikett@gmail.com
Phone: +34 674 47 34 63

Information We Collect

We collect the following information:

• Through our contact form:
  • Email address
  • Subject of the message
  • Content of the message
• Through cookies and similar technologies:
  • Information about your device and browser
  • IP address
  • Pages visited on our website
  • Time spent on our website
• If you make a booking:
  • Full name
  • Address
  • Phone number
  • Payment information (securely processed by our payment provider)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the requested service
• Process and manage your bicycle tour bookings
• Improve our services and user experience on our website
• Send information about our services (only if you have given explicit consent)
• Comply with our legal and tax obligations
• Prevent and detect fraud

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: for sending you marketing communications
• Performance of a contract: when you make a booking with us
• Legitimate interest: to improve our services and prevent fraud
• Compliance with legal obligations: to fulfill our tax and legal obligations

Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

• With service providers who help us operate our business (e.g., payment processors, web hosting providers)
• When necessary to comply with a legal obligation
• With your explicit consent

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In these cases, we ensure that appropriate safeguards are implemented to protect your personal data, such as standard contractual clauses approved by the European Commission.

Your Rights

Under the GDPR and LOPDGDD, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure ('right to be forgotten')
• Right to restriction of processing
• Right to data portability
• Right to object
• Right not to be subject to automated individual decision-making

You can exercise these rights by sending an email to masterbikett@gmail.com. We will respond to your request within one month.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, among others:

• Encryption of sensitive data
• Firewalls and intrusion detection systems
• Restricted access to personal data
• Regular monitoring of our systems to detect potential vulnerabilities

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these sites. We recommend that you review the privacy policies of each website you visit.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide you with a more prominent notice.

Contact

If you have any questions or concerns about this privacy policy or the processing of your personal data, please do not hesitate to contact us at masterbikett@gmail.com.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe we have violated your data protection rights.

Last updated: May 3, 2025